Terms & Conditions

 

Booking Confirmation

Following your booking and payment of the required deposit or balance, you will receive a confirmation receipt. Please retain this as proof of booking, as it may be required upon arrival.

CHECK IN from 3pm – 8pm. Any booking that has not been paid in full by the due date will be automatically cancelled and all monies paid will be forfeited.

 

Deposits, Cancellations & Refunds

A 25% deposit is required to secure all bookings and is strictly non-refundable. We operate a non-refundable policy.
Deposits and payments may only be transferred to an alternative date at the discretion of
campsite management.

No refunds will be issued for: 

    • Early departures
    • Failure to comply with site rules
    • Refusal of entry due to incorrect booking details (including vehicle size) or groups
      making multiple bookings.

Conditions of Booking

We reserve the right to decline or terminate the booking of any guest(s) whose behaviour, or party composition, may interfere with the comfort or safety of others. We are a family-friendly campsite and will not tolerate abusive or aggressive
behaviour towards staff, guests or neighbours under any circumstances. Where necessary, Cumbria Police will be contacted.

No refunds will be issued in these circumstances.

 

Vehicle Size & Access

Due to narrow access and ground conditions, we operate a strict maximum vehicle size policy. booking. Guests must ensure their vehicle complies with the stated size restrictions at the time of Vehicles exceeding the permitted size will not be admitted, and no refund will be given.

Children

Children remain the responsibility of their parents or guardians at all times. The campsite is located next to a large river which can become fast flowing, particularly during poor weather. Children must be supervised at all times, especially near the water.

 

Dogs

Dogs must be kept on a lead at ALL times.
As this is a working farm with livestock and children present, dogs must remain under control at all times. A designated dog exercise area is provided. Failure to control your dog may result in removal from site without refund.

Important Note – we do not accept dogs which are under the Dangerous Dogs Act 1991.

 

Fires & BBQs

BBQs are permitted but must be raised off the ground.
Fire pits are only permitted when hired directly from the campsite. A maximum of 20 fire pits are available.
Fire pits are strictly prohibited in the woodland area due to fire risk.
We reserve the right to stop all campfires on site if the fire risk is too high with no refund.
Campfire bundles are only available on Riverside and Main Field pitches and must be booked in advance or via the booking system.
If you arrive after 8pm please ring us to collect your firepit from the farm.

  • No logs may be added after 10:30pm
  • All fires must be fully extinguished by 11:00pm These measures are in place to ensure the safety
    of all guests and maintain a peaceful environment.
  • After 9pm no campfires will be delivered to the site

Groups

Groups over 6 are not permitted on the campsite without prior approval from us. If you make multiple bookings and stay as a group we have the right the ask you to leave with no refund or refuse you entry onto the site.

An adult (over 18) must be with every booking. Under 18s ALONE are not permitted on the campsite.

 

Holiday Amendments

We cannot accept responsibility or provide compensation for circumstances beyond our control, including (but not limited to) adverse weather, natural disasters, technical issues or government actions. We will make every effort to accommodate booking amendments; however, changes are not guaranteed.

 

Campsite Changes or Cancellations

In rare circumstances, we may need to amend or cancel bookings. If this occurs, you will be
offered.

  • A. Alternative arrangements
  • B. An alternative date (subject to availability)
  • C. A full refund of monies paid

Rules & Regulations

The lead booker is responsible for all members of their party and must ensure compliance with these terms.
Failure to follow site rules may result in termination of your stay without refund.
We reserve the right to refuse future bookings.

Liability

Guests are responsible for any damage caused by themselves or members of their party. All personal belongings, vehicles and equipment are left at the owner’s risk. Stonethwaite Farm & Campsite accepts no liability for loss, theft, damage, injury or accident.

Guests are advised to ensure appropriate insurance cover.

Data Protection

Personal information is collected for the purpose of processing your booking and may be used to provide updates, offers or relevant information.
If you do not wish to receive marketing communications, please inform us.

By making a booking, you agree to these Terms & Conditions.