Privacy Policy

Last Updated On: 11-June-2026
This Privacy Policy describes the policies of Stonethwaite Farm and Campsite, Stonethwaite, Keswick CA12 5XG, United Kingdom (email: emma@stonethwaitefarmandcampsite.co.uk, phone: 07572020922) on the collection, use, and disclosure of your information under the UK GDPR, the Data Protection Act 2018, and the Data (Use and Access) Act 2025 (collectively, “the Data Protection Legislation”). This policy applies to the information we collect when you use our website (https://stonethwaitefarmandcampsite.co.uk) or interact with our integrated booking services (the “Service”).

By accessing or using the Service, you are consenting to the collection, use, and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.

We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective immediately upon posting, and your continued access or use of the Service after such time will constitute your acceptance of the revised terms. We therefore recommend that you periodically review this page.

Information We Collect

We will collect and process the following personal information about you:

  • Name
  • Email Address
  • Mobile / Telephone Number
  • Booking & Transaction Details (Processed securely via our third-party booking engine)

How We Use Your Information

We use the information that we collect about you for the following essential purposes:

  • Support & Communication: Responding to inquiries sent via our website contact form.
  • Reservation Management: Fulfilling, tracking, and confirming your campsite bookings.

If we wish to use your information for any other purpose, we will ask you for explicit consent and will use your information only upon receiving that consent, and then, solely for the purpose(s) for which you granted consent unless we are required to do otherwise by law.

How We Share Your Information

We will not transfer your personal information to any third party without seeking your consent, except in the limited, secure circumstances described below:

  • Analytics: We use basic analytics tools to monitor website traffic, performance, and user experience.
  • Booking Processing (CampManager): When you choose to book a stay with us, you will interact with our trusted third-party booking engine, CampManager (https://www.campmanager.com/). Your personal details, pitch preferences, dates, and secure payment data are transferred directly to their system to process and manage your reservation.

We require such third parties to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.

We may also disclose your personal information for the following reasons: (1) to comply with applicable UK laws, regulations, court orders, or other legal processes; (2) to enforce your booking agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates third-party rights.

Retention Of Your Information

We will retain your general contact form inquiries only for as long as necessary to process and resolve your support request. For standard campsite bookings and financial transactions generated through the Service, we will securely retain your personal data for 6 years following the end of the financial year of the transaction, in strict accordance with UK HMRC tax, regulatory reporting, and accounting audit requirements. Residual anonymous information and aggregate data, neither of which identifies you directly or indirectly, may be stored indefinitely.

Your Rights

Under the Data Protection Legislation, you have explicit rights regarding your personal data. These include the right to access, rectify, or erase your personal data, receive a digital copy of your data, restrict or object to the active processing of your data, and withdraw any processing consent you previously provided.

To exercise any of these statutory rights, please write to us at: emma@stonethwaitefarmandcampsite.co.uk. We will verify your request and respond without undue delay and within one calendar month of receipt.

Please note that if you choose not to allow us to collect or process required personal information, or if you withdraw your consent for essential processing, you will not be able to securely access or use our campsite booking features.

Cookies Etc.

To learn more about how we use tracking cookies and your direct choices in relation to these tracking technologies, please refer to our dedicated Cookie Policy.

Security

The security of your information is incredibly important to us, and we use reasonable, industry-standard security measures to prevent the loss, misuse, or unauthorized alteration of your information under our control. However, given the inherent risks of online data transmission, we cannot guarantee absolute security; consequently, any information you transmit to us is done at your own risk.

Data Protection Complaints Procedure

Stonethwaite Farm and Campsite is committed to handling data protection concerns fairly, transparently, and promptly. In accordance with the Data (Use and Access) Act 2025, you have an explicit statutory right to lodge a formal complaint if you are unhappy with how your personal data has been handled.

Under UK law, you are required to submit your complaint directly to the campsite in the first instance to allow us to conduct an internal investigation and resolve the problem.

  • How to Complain: Please email emma@stonethwaitefarmandcampsite.co.uk. Please include your name, contact information, a clear description of the data issue, and your desired resolution.
  • Our Obligations: We will formally acknowledge receipt of your complaint within 30 days of submission, thoroughly investigate the matter, and respond with our final findings and any corrective actions taken.
  • Escalation to the ICO: If you remain completely unsatisfied following our final response and internal review path, you retain the right to escalate your complaint to the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

Data Protection Contact

If you have any queries, structural questions, or concerns about the processing of your information that is available with us under this policy, you may contact us directly via email at: emma@stonethwaitefarmandcampsite.co.uk, or write to us at: Stonethwaite Farm and Campsite, Stonethwaite, Keswick, CA12 5XG, United Kingdom.